MEIT World Technologies Customer Service Policy

At MEIT World Technologies, we are committed to providing exceptional customer service and ensuring our customers have a positive experience with our products and services. Our customer service policy outlines our commitment to addressing customer inquiries, resolving issues promptly, and maintaining open communication channels.

1. Customer Inquiries:

We aim to respond to customer inquiries promptly, typically within 24-48 hours during regular business days. Customers can reach us through various channels, including phone, email, live chat (Whatsapp), or social media platforms. Our customer service representatives are trained to assist customers with their inquiries and provide accurate information about our products and services.

3. Communication::

We believe in transparent communication with our customers. Throughout the resolution process, we will keep the customer informed of any progress or updates regarding their inquiry or issue. Our goal is to ensure that customers feel heard and valued throughout their interaction with us.

4. Feedback and Improvement:

We welcome feedback from our customers as it helps us improve our products and services. After resolving an issue or inquiry, we may request feedback from the customer to gauge their satisfaction with the resolution process. Customer feedback is used to identify areas for improvement and enhance the overall customer experience.

6. Accessibility:

We are committed to ensuring our customer service is accessible to all individuals, including those with disabilities. If a customer requires assistance due to accessibility needs, we will make reasonable accommodations to accommodate their request.

7. Continuous Improvement:

We continuously review and evaluate our customer service processes to identify opportunities for improvement.
Feedback from customers, as well as internal assessments, are used to implement changes that enhance the effectiveness of our customer service operations.

8. Contact Information:

For inquiries or assistance, please contact our customer service team:
Phone: +260 768000051
Email: contact@thinkmeit.com
Social Media: MEITWorld

9. Conclusion:

At MEIT World Technologies, we are dedicated to providing exceptional customer service and ensuring our customers' needs are met with professionalism and efficiency. Our customer service policy reflects our commitment to delivering a positive customer experience and maintaining high standards of service excellence.